A revenue partner your
practice can actually rely on.

01.01

Charge capture discipline

Every encounter is reconciled against the schedule so nothing is billed late or missed entirely.

01.02

First-pass clean claims

Pre-submission scrubbing against payer edits improves first-pass claim acceptance.

01.03

AR follow-up cadence

Outstanding balances are worked to a documented cadence so no claim ages without a next action.

01.04

Underpayment recovery

Remittances are checked against contracted rates and short payments are appealed with documentation.

02.01

Front-end intake

Demographics, eligibility, and benefit verification handled before the patient arrives.

02.02

Mid-cycle coding

Certified coders assign CPT, ICD-10, and modifiers directly from your documentation.

02.03

Back-end resolution

Posting, denials, appeals, patient statements, and collections all under one workflow.

02.04

Single point of accountability

No handoffs between vendors — one team owns the claim from creation to zero balance.

03.01

Quarterly coding audits

Random sample reviews with written feedback loops for coders and providers.

03.02

Guideline monitoring

CMS, LCD/NCD, and commercial payer policy updates tracked and applied on release.

03.03

Documentation queries

Providers receive specific, compliant queries rather than generic requests for more detail.

03.04

Audit-ready records

Every code change is logged with rationale so external audits can be answered quickly.

04.01

Named account manager

One person who knows your practice, your payers, and your providers by name.

04.02

Weekly performance calls

Standing review of collections, AR aging, denials, and open escalations.

04.03

Live dashboards

You see the same numbers we do — no curated monthly PDF as the only window in.

04.04

Defined response times

Escalations acknowledged same business day, with a documented owner and due date.

05.01

Specialty rule sets

Modifier logic, bundling rules, and frequency limits configured per specialty.

05.02

Custom fee schedules

Contracted rates loaded so variances are visible at posting, not months later.

05.03

Workflow fit

We adapt to your EHR and internal process rather than forcing a template onto your staff.

05.04

Scalable scope

Start with a single service line and expand as trust and volume grow.

06.01

Credentialed staff

AAPC/AHIMA-certified coders and experienced AR analysts on every account.

06.02

Specialty assignment

Staff are matched to specialties they already know, not rotated at random.

06.03

Continuous training

Monthly internal training on payer changes, denial trends, and compliance updates.

06.04

Backup coverage

Cross-trained secondary staff keep your account moving through leave and peak volume.

07.01

Role-based access

Staff see only the PHI required for their role, reviewed on a recurring schedule.

07.02

Secure transmission

Encrypted transfer and storage, with no PHI on local machines or personal devices.

07.03

Audit trails

Every record view and edit is logged and retained for review.

07.04

Signed agreements

BAAs executed before onboarding, with annual HIPAA training for all staff.

08.01

Pre-submission scrubbing

Claims validated against payer-specific edits before they ever leave the system.

08.02

Denial categorization

Every denial is coded by root cause so patterns surface instead of hiding in volume.

08.03

Corrective feedback

Recurring causes are fixed upstream in intake, coding, or documentation.

08.04

Appeal management

Timely, evidence-backed appeals filed within each payer's window.

09.01

24-hour charge entry

Charges entered within one business day of the encounter.

09.02

Daily claim batches

Submission runs every business day so nothing waits on a weekly cycle.

09.03

Payment posting

ERA/EOB posted promptly so balances and patient responsibility are always current.

09.04

Patient balance flow

Clear statements and payment options reduce the tail of small unpaid balances.

10.01

No hiring overhead

Recruitment, training, benefits, and turnover cost stay off your books.

10.02

Predictable pricing

Transparent percentage or FTE models with no hidden per-claim surcharges.

10.03

Technology included

Clearinghouse, scrubbing, and reporting tooling come with the engagement.

10.04

Elastic capacity

Coverage scales with volume instead of sitting idle in slow months.